For more information including a video to help you identify whether an email is from Amazon, please visit Amazon customers were also advised to head to official help pages which offer guidance on how to identify a real Amazon correspondence and how to report a scam.Īs the scam messages were sent out Amazon customers took to Twitter to report receiving the MusicKey message and to advise others to beware. "We would ask any customer who believes that they have received a false or phishing email to alert us via our e-mail address. Customers can access their account by visiting and clicking on the ‘Your account’ link in the top right hand corner of any page. "The best way to ensure that you do not respond to a false or phishing e-mail is to always go directly to your account on Amazon to review or make any changes to your orders or your account. These can look similar to real Amazon e-mails but often direct the recipient to a false website where they might be asked to provide account information such as their e-mail address and password combination.
The spokesperson said: "From time to time, customers may receive e-mails appearing to come from Amazon, which are actually false e-mails, sometimes called ‘spoof e-mails’ or ‘phishing e-mails’. There is no subscription service, no free trial, and no way the scammers sending the emails are able to withdraw any funds from the cards saved with your Amazon account if you do not click on any of the links in the message – or share information in a reply.Īccording to an official spokesperson for the US retail giant, any Amazon customer who has been sent the message should report it to the e-mail address.
Speaking to .uk, an Amazon spokesperson confirmed the online shopping giant does not offer any service called Amazon MusicKey. If you have received this official-looking e-mail and are feeling concerned that you're about to be charged by Amazon – don't fret.
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